These "General Conditions of Sale" govern the relations between the company SUKAMA 150 avenue du Maine 75014 Paris, registered in the Paris Trade Register under number 50322002200027, and its customers. By validating his order, the customer declares to have read and accepted without reservation these "General Conditions of Sale". In the case of an order made by mail, by e-mail or by telephone, the customer accepts implicitly and without reserve the "General Conditions of Sale" which can be consulted on the website and systematically attached when confirming the order. by the SUKAMA Company.


The customer places his order according to the process in force on the site and confirms the detailed summary thereof. To be able to place an order, the customer must register. When registering, the customer must enter his e-mail address, choose a password and fill in the fields of the form for it to be validated and compliant. The password is strictly personal and remains confidential. When placing their first order, the customer is required to provide all the information necessary for registration: address, access code, etc. and telephone number to which he can be reached between 9 a.m. and 6 p.m. to make an appointment. The customer can also place his order by mail, e-mail or telephone. Likewise, the customer is required to provide all information necessary for delivery. The information recorded by SUKAMA is considered as proof of the transactions concluded between the company and its customers. SUKAMA cannot be questioned and held responsible for the consequences of any event beyond its control, in particular cases of force majeure, which would tend to delay or prevent the placing of the order.


The prices displayed throughout the site are inclusive of all taxes and excluding delivery and commissioning costs which are the responsibility of the customer. All the articles presented on the site are offered within the limits of available stocks. Failing this, SUKAMA undertakes, by any means at its convenience, to offer a similar substitute product that the customer may or may not accept after having been informed. SUKAMA does not make any commitment to honor the orders received in case of out of stock.

Reservations: The restocking dates displayed in the context of a reservation or announced in the event of a shortage of stock are given for information only. A delay of a few days beyond our control may take place. By accepting the General Conditions of Sale, the customer acknowledges that SUKAMA cannot be held responsible for any delay occurring in the context of a reservation.


Ecwid confirms the customer's order by sending an email with all the elements of this order. The customer's order will be validated by SUKAMA, after checking the availability of the products requested, the information necessary for delivery and invoicing, and receipt of the payment for said order. In the event that missing items do not arrive on time, SUKAMA reserves the right to cancel this order.


All products ordered on the site are payable when ordering. SUKAMA is under no circumstances required to deliver to the customer if the order is not paid in full. Upon receipt of payment, SUKAMA undertakes to validate the order and registration.

Payment methods accepted: credit card, paypal, bank transfer.

- By credit card on our website. SUKAMA has no access to payment information at any time. When you pay by credit card, the customer is in direct contact with the interface of our partner Crédit Mutuel Paris st Dominique. Bank data transmitted by encryption is therefore not kept by SUKAMA. The customer's order is processed immediately after validation of the collection by the SUKAMA payment management center.

- By credit card. the customer can pay on the site by credit card. After the transaction, no payment information is kept.

- By Paypal. This payment method allows the customer to pay for his order directly online or via a link sent to him by e-mail via the Paypal service. With this system, card payment is made directly from the customer's Paypal account, and at no time are their card number or other confidential data attached to them communicated to us.

- Wire Transfer. When ordering, the customer receives the SUKAMA bank details necessary for the payment of his order.

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The regulations are set by the European Union. For any delivery on French territory, invoicing is carried out with French VAT included. For any delivery outside France, if the recipient is not subject to VAT, invoicing will be carried out with French VAT included and if the recipient is subject to VAT: invoicing will be carried out excluding French VAT, with verification of the intra-community VAT number.

PAYMENT / DELIVERY Delivery prices: SUKAMA delivers to its customers in Paris: the price will be sent when writing the reservation according to the number of products ordered and sent by email with the deposit or total payment paid.

Product in reservation:

In the case of an order where one of the products is marked "Order and Reserve", the latter is reserved once all the items are available and the deposit has been received.

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Delivery time: The order is shipped after registration and delivery to the collection of the customer's payment. . In the event of force majeure, or other fact falling under the responsibility of the carrier, SUKAMA cannot be held responsible for delays in delivery beyond its control and the consequences resulting therefrom for the customer. The customer will not be able to obtain reimbursement, compensation or compensation for damages for himself or on behalf of third parties contractually bound with the latter, even in the event of a pronounced delay in delivery.

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In the event of proven damage or transport damage, the customer may refuse his entire order or accept partial delivery. In this case, it is imperative to note on the receipt "partial delivery due to transport damage" and to mention, in the presence of the driver, the explicit remarks and reservations characterized by the problem (s) observed, as well as to keep the one or more available. damaged packages. If these conditions are not respected, no claim will be taken into account.

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Cancellation of order: The customer cannot cancel his order himself on the site. However, he can request the cancellation of a validated order received and registered by contacting SUKAMA in the contact us section or directly at the following address: specifying his order number. The customer will then receive a confirmation email taking their request into account.

Right of withdrawal: In accordance with the legal provisions provided for in article L 121-20 of the Consumer Code, the customer has a period of 14 days from receipt of the items ordered to form an opinion on the ( s) product (s). Within this period, he can decide to renounce his purchase. This right of withdrawal can never apply if they have been clearly personalized. Only the return shipping costs will remain the responsibility of the customer. In the case of vehicles that have been registered, SUKAMA will keep 20% of the reimbursement, corresponding to the costs of restarting and the vehicle's discount (vat).

The refund will be made after inspection and within 14 days of receipt of the goods by SUKAMA, as provided for by the exercise of the right of withdrawal. Costs may be retained where applicable for the time spent repackaging the goods and for invoicing items returned incomplete, soiled or damaged, modified even partially or slightly.

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The customer undertakes to inform the SUKAMA after-sales service within these same deadlines and to notify the return of the goods, specifying his order number. SUKAMA will confirm that this request has been taken into account by sending an email.

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All SUKAMA Company products are new and accompanied by an invoice with VAT, serving as a guarantee. This invoice is sent by e-mail or by post when the order is dispatched, accompanied by the General Conditions of Sale and a User Manual.

The legal guarantee of conformity is a two-year guarantee against all defects of conformity already existing on the date of delivery of the product. The guarantee consists of the repair or free replacement of equipment recognized as defective, it is exclusive of any other compensation, it does not apply in the event of abnormal wear, negligence, maintenance defects and misuse. The warranty covers the cost of spare parts and labor, it does not cover transport costs. The replacement of parts does not have the consequence of extending the initial period. With regard to non-professionals, this guarantee does not replace the legal guarantee provided for by articles L217-4 and according to the Civil Code.

The customer may not ask to exercise any guarantee right if the conditions of use of the products have not been respected. Under no circumstances should the products be used when apparent defects have been observed, at the risk of voiding any warranty rights. If the warranty conditions have been respected and the apparent defects noted by SUKAMA, the customer may claim an identical replacement of the defective parts, within the limit of available stocks. If the defective product cannot be exchanged within 2 months, SUKAMA undertakes to cancel the order and reimburse the customer within 14 days.

Aware that the customer experience must be unique, we have endeavored to offer several operational services for the maintenance and after-sales service of our electric vehicles. A hotline to assist you 5 days a week at A manual in French is given to you when purchasing the vehicle to make use and maintenance easier.
For 50cc equivalent electric 2-wheelers, the warranty is 2 years within the limit of 30,000 km. For 125 cc equivalents, the warranty is 2 years within the limit of 50,000 km.